Welcome to Modest Closet. By accessing our website or placing an order with us, you agree to the following Terms of Service. These terms apply to all purchases made through our website.

1. Orders

1.1 All orders placed through Modest Closet are subject to confirmation and stock availability. We reserve the right to decline or cancel any order at our discretion.

1.2 Customers are responsible for providing accurate information at checkout, including delivery details. Once an order has been processed or dispatched, changes to the order or delivery address may not be possible.

1.3 To help ensure the correct fit, we strongly recommend reviewing the sizing information and product measurements provided on each product page before purchasing.

1.4 Upon placing an order, payment will be processed immediately, and an order confirmation will be sent to the email address supplied.

2. Pricing

2.1 All prices displayed on the Modest Closet website are shown in New Zealand Dollars (NZD).

2.2 Prices may be updated at any time without prior notice. The applicable price is the one displayed at the time the order is submitted.

3. Payment

3.1 We accept payment through approved payment methods available at checkout, including card payments and selected third-party payment providers.

3.2 The total amount charged includes the price of the products and any applicable shipping fees at the time of purchase.

4. Secure Payments

4.1 Payments made on our website are processed through secure, encrypted third-party payment gateways.

4.2 Modest Closet does not store or have access to full card or banking details. Any saved payment information is securely managed by our payment providers.

4.3 We are not responsible for losses resulting from unauthorised use of payment information.

5. Returns, Exchanges & Faults

5.1 Refunds are not offered for change of mind purchases. Where eligible, an exchange or store credit may be provided in line with our Returns Policy.

5.2 Due to hygiene considerations, the following items cannot be returned or exchanged:

• Undercaps
• Jewellery
• Scrunchies

5.3 If an item arrives damaged or faulty, customers must contact us within 24 hours of delivery and provide clear photographic evidence. Items must be returned unused, in original packaging, and in brand new condition.

5.4 All returns are assessed upon receipt. Refunds, exchanges, or store credits are processed only after inspection. Shipping fees are non-refundable and return shipping costs remain the responsibility of the customer unless stated otherwise.

5.5 Products sold by Modest Closet do not come with a warranty.

5.6 While we make every effort to represent our products accurately, variations in colour may occur due to lighting, screen resolution, and fabric differences.

6. Shipping & Delivery

6.1 Orders are shipped using selected courier services available at checkout.

6.2 Dispatch times are estimates only and commence once payment has been successfully processed.

6.3 Delivery timeframes may vary depending on location and courier performance and are not guaranteed.

6.4 Once an order has been dispatched, responsibility for the parcel transfers to the customer.

6.5 If a parcel is returned due to an incorrect address or failure to collect, additional shipping charges may apply for re-delivery.

7. Privacy

7.1 Personal information collected through our website is handled in accordance with our Privacy Policy.

8. Intellectual Property

8.1 All website content, including text, images, branding, logos, and design elements, is owned by Modest Closet and protected under applicable intellectual property laws.

8.2 Content may not be copied, reproduced, distributed, or used for commercial purposes without written permission.

8.3 Website materials may be viewed or printed for personal, non-commercial use only.

9. Changes to Terms

9.1 Modest Closet reserves the right to revise these Terms of Service at any time.

9.2 Continued use of the website following updates constitutes acceptance of the revised terms.

10. General Disclaimer

10.1 We aim to ensure all information on our website is accurate; however, errors may occasionally occur.

10.2 Modest Closet is not liable for losses arising from inaccuracies, typographical errors, or pricing discrepancies.

10.3 In the event of an error, we reserve the right to cancel or amend affected orders and will provide an appropriate resolution.

11. Electronic Communications

11.1 By using our website, you agree to receive communications from us electronically.

11.2 Electronic communications satisfy any legal requirement for written notice.

11.3 Marketing communications will only be sent where consent has been provided. You may unsubscribe at any time.

12. Force Majeure

12.1 Modest Closet will not be held responsible for delays or failure to fulfil obligations due to circumstances beyond our reasonable control, including but not limited to natural events, courier disruptions, or system outages.